Hotline Cars Terms and Conditions

Introduction

Please ensure you have read and fully understood before making your booking. These terms and conditions and the web-based booking form constitute the entire Agreement concerning the provision of a Car service and an airport transfer service (“Service”) between you and Hotline Cars. Completion of the booking form and use of the Service indicates your unconditional acceptance of the terms and conditions set out in this Agreement.

Definitions

“Hotline Cars” means Hotline Cars Limited, whose registered office is 186a Chester Rd, Streetly, Sutton Coldfield, B74 3NA.
“You” and “your” means any individual, company or other business that places the booking with us.

Email address: [email protected]
Contact number(s): 0121 353 2121

Bookings

You must allow sufficient time when booking your Car, i.e. 120 minutes for train journeys (especially for long journeys). For bus, coach and tram, you should book your Car at least 120 minutes before the departure time. To be clear this means if your train, plane, bus, medical or any important event is at 11 am then Car must be booked at a minimum 9 am or before. Keeping the traffic and the school rush in mind, if you need to catch a car between 7 AM to 9 AM, you must book your car 120 minutes prior to the departure time. Otherwise, Hotline Cars would not take responsibility for any delay.

For Birmingham International Airport, you MUST book your Car 4 HOURS BEFORE the flight departure time.
Subsequently, for other airports, you should allow ample time for the Car to be booked keeping in mind the distance and the traffic conditions. Hotline Cars does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.

You must order a suitable car size for the number of passengers and luggage. Hotline Cars cannot guarantee to carry excessive amounts of luggage. Please note that a child, no matter what age, counts as one passenger. If you need to transport a wheelchair, please specify this at the time of booking. Any special requests or deviations from the original journey need to be notified and should not be booked online.

For those journeys we require you to ring our call centre on 0121 353 2121 for a tailored booking. Journeys that are booked for immediately will be subject to vehicle availability. This is especially for vehicles that seat more than four passengers. Please check with the call centre on 0121 353 2121 to guarantee availability.

Please ensure you have checked your booking details before submitting the form. Hotline Cars will not be held responsible for any mistakes made. Please inform our operator if you have any pets that may be travelling with you. Hotline Cars reserve the right to refuse any animals or pets except for assistance dogs.

Please ensure when booking that we are covering the area that you are in. Please also allow sufficient time for the vehicle to get to you as most of our vehicles are based in the city centre. All journeys booked must either start or end in the areas named above. Hotline Cars reserve the right to refuse the booking should the booking fall outside these guidelines.

Prices and Payments

All our online quoted prices include VAT. Should you require a VAT receipt please call or email the call centre or speak to your driver. The price you are quoted does not include any waiting time. This is for a journey from one destination to another. Should you require any extra pick-ups or drop-offs, you need to notify the call centre so the price can be arranged accordingly.

Payment can be made by credit card, debit card or cash. If you pay by card and cancel before the vehicle is dispatched, we will refund your full fare within 5 working days. If the vehicle has been dispatched or arrived, we reserve the right to charge the full fare.

The price quoted may differ slightly due to traffic, road closures, waiting times or delays due to unforeseen circumstances. Please call our office on 0121 353 2121 if there are any discrepancies with the prices and our operators will help resolve any issues.

The Service

You shall be responsible for the behavior of all the passengers in the vehicle during the journey. You will be charged £60 to cover cleaning costs in the unlikely event of the vehicle being soiled by any passenger. Eating, drinking and/or smoking in cars are not permitted.

All children travelling during the journey should be restrained in a manner appropriate to their age, weight, and height. Suitable child seats should wherever possible be supplied and fitted by the child’s parents. Such seats may not be retained by the driver for use on the return journey.

Hotline Cars will not carry more passengers than their insurance or licensing allows. Hotline Cars always prosecute for non-payment of fare. Please ensure you have sufficient funds before booking.

Cancellations

If you need to cancel your booking, please contact Hotline Cars as soon as possible. If you cancel a booking after the vehicle has been dispatched, then a charge may be incurred; the charge will be based on the distance/time that the allocated driver has travelled/spent prior to the point of cancellation.

As a rule, journeys from airports are dispatched up to two hours before flight arrival, journeys within the surrounding area are normally dispatched up to twenty minutes before their due time.

Liability

Hotline Cars shall use all reasonable endeavors to get you to your destination on time but shall not be liable for any loss due to delays caused by road or traffic conditions beyond its control on the journey. Under no circumstances shall Hotline Cars be liable (in contract, tort or otherwise) for any loss of profits, business, or for any indirect or consequential loss whatever.

All luggage is carried entirely at your risk.

Hotline Cars shall be entitled to cancel all services and provide refunds in the event of a declared national emergency, riot, war, fuel shortage, extreme weather, terrorist attack, or other circumstances beyond its control. Surge fares may operate during extreme weather conditions such as heavy snow; you will always be informed of the fare before booking if inflated fares are in operation.

If the car breaks down during your journey, Hotline Cars will endeavor to arrange an alternative car to complete the journey as soon as practicable.

You shall indemnify Hotline Cars against all losses, costs, damages, and expenses arising from any act or omission of any passenger in your party. Neither party excludes or limits its liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

Termination

Hotline Cars will refuse or terminate any booking with immediate effect if it places any driver or vehicle at risk of damage, violence, or abuse by you or by any passenger in your party. All passengers will be asked to vacate the vehicle as soon as it is safe to do so. No refunds will be given if the journey is terminated part way through the hire.

Miscellaneous

Hotline Cars may subcontract its obligations under this Agreement. You shall not assign, transfer, or delegate any of your rights or obligations under this Agreement. Hotline Cars may change these terms and conditions at any time by posting changes online. Please review these terms regularly to ensure that you are aware of any updates.

All existing bookings will be charged at the rate quoted or applicable rate in effect at the time of booking. Hotline Cars shall store, process, and use all personal information in accordance with the Data Protection Act 1998.

This Agreement and any accompanying quotation represent the entire agreement between you and Hotline Cars in relation to its subject matter. If there is any discrepancy between these terms and a quotation, these terms shall prevail. Nothing in this Agreement is intended to confer any benefit on any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise.